Returns & Refunds Policy
Last Updated: 6 march 2025
At C Plants, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund process, subject to the conditions below.
1. Eligibility for Returns
You may return an item if:
- It is unused, unworn, and in its original condition with tags and packaging intact.
- The return request is made within 5 days of receiving the order.
- It is not a final sale or customized product (such items are non-returnable).
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact our support team at [Your Email/Phone] with your order number and reason for return.
- We will review your request and provide return instructions.
- Ship the item back to us using a reliable courier service. The return shipping cost may be covered by the customer unless the product is defective or incorrect.
3. Refund Process
Once we receive and inspect your return:
- If approved, your refund will be processed to your original payment method within 7 business days.
- If the item does not meet return conditions, we may reject the request or offer a partial refund.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- We offer exchanges for size or color variations, subject to stock availability.
- If your preferred item is unavailable, we will issue a refund or store credit.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 2 days of delivery with photos of the issue. We will arrange a free replacement or refund as needed.
6. Cancellations
- Orders can be canceled within 5 hours of placement. Once shipped, cancellations are not possible, but you may request a return after delivery.
7. Contact Us
For any return or refund inquiries, please reach out to us at:
📧 Email: info@chagaiwalplants.ae
📱 WhatsApp:
+971569169797
📞 Phone:
043361011